Conditions for repair of household appliances
Important: these terms and conditions represent your agreement with Fixpertize Ltd and will apply to your service order. It is the customer’s responsibility to familiarize themselves with the terms of service before allowing our engineer to begin providing the service. Allowing our engineer to start service means accepting all detailed conditions.
Parts installation hours will not be scheduled until the parts arrive. All commitments are determined on the basis of the earliest availability at a time convenient for the client.
CANCELLATIONS: Meetings can be canceled before 24 hours, free of charge. All commitments canceled less than 24 hours before the appointment can be subject to a cancellation fee of £ 25.00. In the event that a customer cannot be reached or is not at home during the visit, Fixpertize Ltd will consider this to be a cancellation and the customer may be subject to a cancellation fee. We urge customers to contact the office immediately if they fail to meet their appointment.
DIAGNOSTIC FEE: The first thing Fixpertize Ltd does is diagnose the defective device. The diagnostic fee is different for each device. Once the problem is identified, a diagnostic fee is applied and we provide an additional offer for the repair. If the engineer has the warehouse part in his van, with the approval of the customer, we can repair the appliance immediately. If a part is needed, we will order it and when it arrives, we will install it on your appliance. If the repair is found to be uneconomical, we will provide several replacement options. If the customer does not want to continue with the replacement, it will be charged only with the initial diagnostic fee.
MULTIPLE UNITS: Fixpertize Ltd often records calls for customers with multiple units. A diagnostic fee will be charged for each unit. A discount of GBP 10.00 will apply to each additional unit.
DIAGNOSIS: You must ensure safe and sufficient access to install or remove any goods. Although we will take care to install or remove appliances without damaging the flooring or adjacent fittings, we cannot be held liable for such damage unless due to our negligence. We will try to let you know if we believe that there is not enough access and you can cancel your contract if you do not want to take the risk of environmental damage. Any failure must be reported to the engineer during the visit or within 24 hours to the Service Manager.
Based on the customer’s problem description, the technician will diagnose the device and determine what type (s) will be required to resolve it. of the problem (s). Due to the complexity of the appliances, there may be additional problem (s). In case of major problem (s) after the initial repair, an additional FREE diagnosis and assessment will be provided. If the technician cannot duplicate the customer’s complaint about the device, the customer will be responsible for the maintenance fee, which is equal to the diagnostic fee for the device. If we cannot get spare parts from our suppliers to repair the appliance. Then we could not repair your machine in such circumstances, you will still have to pay the diagnostic fee.
Some repairs will require the appliance to be fully accessible (eg it can be moved under a work surface without damaging the surrounding façade). If your appliance cannot be easily accessed to facilitate repair, we reserve the right to terminate the repair. In such cases, we reserve the right to charge you the full rate of labor.
QUOTES: Quotes will be valid for 30 days. The payment of parts and / or labor means the approval and full consent of the customer Fixpertize Ltd to repair the device at the specified price.
PARTS: Technicians have the most frequently replaced parts in their car. The remaining parts will be ordered within 24 hours after the initial visit. Depending on the availability of parts, most parts will arrive within 1-5 business days. Parts for a special order may take longer. Unfortunately, we can only transmit ETA information provided to our company by our distributors. Once the item arrives, our office will contact the customer to plan the installation of the part. Fixpertize Ltd reserves the right to retain old parts and components replaced by Fixpertize Ltd. technicians.
If the parts are not in stock, it may take 3 working days, and the norm is about 10 working days. It should be noted that unfortunately there are several manufacturers whose parts are not easy to deliver and in some cases they have to be obtained from abroad, which will lead to a delay in completing the repair. As soon as the parts are available, we will contact you to arrange a new meeting date to complete the repairs.
MAINTENANCE: Device problems can only be caused by a lack of routine maintenance. Sometimes only maintenance can solve the problem. Maintenance or repair may be required or required during repair. Maintenance is not a repair or part of repair work. Support is not restored.
PAYMENT: Fixpertize Ltd accepts cash, check, debit and credit cards. Final payment is due on satisfactory completion of the job and/or within 30 days from the date of this invoice. Fixpertize Ltd requires customers to pay the total costs for diagnostics once completed and for repairs once completed. Payment for all parts to be ordered must be paid on re-visit. For works in excess of £ 300, we require payment in advance of half the amount. Terms of payment are agreed for corporate clients.
Refund / Canceled Check Fee: The customer agrees to pay £ 25.00 for the refunded / canceled check fee.
REFUSAL OF PAYMENT: If the customer refuses to pay the service technician, Fixpertize Ltd reserves the right to expedite the bill to collections.
REPAIR COMPLETED: Once the repair is complete, the customer will be asked to inspect and test the appliance. The customer will sign an invoice for maintenance of Fixpertize Ltd when the repair of the device is completed. This shows that the client has researched and approved the work done. Payment for services in full will also indicate that the customer has inspected and tested the device and the service has been completed to their satisfaction. Refunds will not be made upon completion of repairs.
RECOVERY: Recovery may be made on a case-by-case basis at the discretion of the technician. Recovery can take up to 2 weeks to process. The following parts cannot be returned: control panels and / or special order parts
WARRANTY: Fixpertize Ltd 1 year warranty on all parts and labor. If a problem arises at this time, we urge customers to contact Fixpertize Ltd immediately so that we can schedule a follow-up meeting to resolve the issue. The warranty will take effect from the date of installation of the part for a period of 1 year for both parts and labor. If a technician is sent to the appliance under warranty and the complaint cannot be duplicated, the service technician will not perform any action other than testing the appliance. If a technician is shipped more than twice under warranty and cannot detect a fault in the device, the customer may be held liable for a service charge.
The guarantee will be void if:
Routine maintenance is neglected
Improper use of the appliance
The device has been removed / uninstalled
The appliance is damaged by time
Damage or interference by anyone other than Fixpertize Ltd
Non-payment of the service
Make sure that a person over the age of 18 is present during the service
Make sure that the Fixpertize Ltd technician will have a payment method during the scheduled visit
Make sure the appliance is easily accessible to a technician:
Empty the appliance if possible
The appliance must be installed.
REFUSAL OF SERVICE: Fixpertize Ltd reserves the right to refuse customer service at the discretion of the service technician.
The service will be denied if: The customer is unable to accommodate the service technician, the customer is disrespectful or belligerent, if the service technician feels threatened in any way or form, the customer is not properly dressed when the service technician arrives. a customer has been or is in violation, a customer harasses a service technician when there are health and safety concerns, when a customer refuses to pay for services and / or when a customer is intoxicated or under the influence of illicit drugs or is present.
Your use of this website and any service contained therein constitutes acceptance of these Terms and Conditions.
Our website is for adults only. Adults can buy products for children, as long as the purchased products are intended by the manufacturer for use or consumption by children.
3 Vineyard Grove
Tel: 0207 965 7109
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